From a perfect social media desktop client I need to:
- monitor all of these accounts simultaneously
- receive notifications when someone comments or messages – with the option to pick and choose which notifications I receive, and how
- be able to schedule tweets and status updates
- I must be able to pick the image that goes with the update, if I include a link
I know Facebook tagging from a 3rd party app is pie in the sky right now but if Social Media Santa is listening, then come on – it would be good.
This is in no way an exhaustive list a- and I would love to hear your suggestions for what I should try next …
I have, until now, been using HOOTSUITE. It does all of the above, (apart from Facebook tagging). It’s an unbelievably powerful site – you can monitor a bunch of accounts (including Facebook) , you can schedule tweets, easily pick the image to go with a Facebook post – it’s wonderful. However, recently Hootsuite has been failing to send a lot of messages. There has been come discussion of this on the Hootsuite forum but as yet, no solutions. So the hunt starts for a replacement for Hootsuite.
I have been using Tweetdeck for my personal Twitter accounts (x2) for a while now. The pro’s are that it is very easy to use, it’s slick and smooth and syncs with your iPhone. It also never fails, unlike Hootsuite, to pick user names when you start typing them in (Hootsuite is a little hit and miss).
However, it only supports ONE Facebook account, which is fine for just me, but not so helpful for multiple account management.
Here logic goes out of the window. After all my bitching and moaning about the perfect uber-social media manager, one that can handle multiple accounts, I have actually fallen head over heels in lov with DestroyTwitter. It’s totally inappropriate for corporate use (one Twitter account only and no Facebook) but it’s so handsome and slick and gorgeous that I’ve actually switched from Tweetdeck, now using it as my main personal Twitter account. The workaround for my second, less busy account, is to set up a name search – so if I am messaged, I will see the update in that column. DestroyTwitter has destroyed Tweetdeck for me, and I thought that was perfect.
So after my brief flirtation, and switching to DestroyTwitter, the search continues for the perfect corporate Social Media management tool …
The first thing that strikes you about Seesmic 2 is that it looks beautiful. It’s kinda interesting (with spinning menus) and generally is a pleasure to use. Unfortunately it falls down on 2 major points for me:
- you can’t schedule tweets
- you can’t control which notifications you receive – the only options are “on or off” and “sound or no sound”. I really don’t need a notification when my All stream gets updated – I really don’t. However, but turning it off you are then potentially missing @ mentions and DM’s.
Sorry Seesmic, you just don’t cut it. With those 2 issues, it’s not even worth pursuing.
Now we move into more corporate realms. I am currently testing out the FREE level of account where I can have up to 4 channels. As I monitor 2 different companies accounts, I have decided to split them using Tweetdeck for one, and Sendible for the other (if Sendible comes good and saves my mind I may consider paying for a larger account and switching them all to it).
I could fully understand why the Twitter devotees would hate Sendible. It’s a corporate, marketing, scheduling machine – it’s all about the message and NOT about the conversation. Whilst you do have the option to read the feed of your Twitter account, it’s not the first thing you come across.
However, it does put all replies and messages into ONE in box so you don’t have to flit around the various accounts to find out what people are saying which is wonderful (See note below) – unfortunately there is no way of knowing, if you are off doing something else, that anyone has messaged as there is no option for a desktop or audio notification. Frustratingly there is an RSS option, but this does not cover the INBOX, only the messages you send out. Work on this, and Sendible may be perfect.
NOTE: The inbox feature is flawed. Messages I was sent last night are in the inbox, but ones that have come in the past 30 minutes are not. I’ve even tried a good ole F5 kick up the butt, but nothing. Sendible – you were looking so good – but you have failed.
So, what do I try next?
- Why Tweetdeck Rules the Rule (twitterrati.com)
- Is The New Twitter Better Than Desktop Clients? (e1evation.com)
- Finally Seesmic Replaces TweetDeck For Me (thetechscoop.net)
- TweetDeck and Seesmic Desktop: a tough choice (nevillehobson.com)
- 10 Apps for Monitoring Social Media (appreaders.com)