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Got an online community? Here’s how to work with Facebook and Twitter

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Are you in the lucky position of having a very active online community on your own website? A busy comments section, or a chatty forum? Bravo - in today's world of Facebook and Twitter fever, it's often hard to get a dedicated community involved in a discussion on your own site. It's a powerful thing: the discussion is likely to be focussed and relevant to your user and all the discussions go on under YOUR brand's name. The user knows where they are, who you are and what you stand for. There are Read more [...]

"Loved the bit with post-its too as it is all too tempting to dive straight into the tool without having a design idea" Infographics training attendee, Oxfordshire County Council Infographics training attendee, Oxfordshire County Council